Shipping & Returns
Refund Policy: FIRSTPLACEJEWELRYLLC.COM does not allow any returns on items purchase online. There is an exchange policy, Items can only be exchanged if returned in same condition, unworn and not damaged. if item has been damaged all labor chargers will be deducted. All claims must be made within two days of receipt of merchandise. All returns must be approved by F.P.J management & must be made with in 7 days. for returns after that all labor chargers will be deducted.
Shipping & Delivery: FIRST PLACE JEWELRY provides UPS shipping for orders shipped in the USA. Prices vary based on items, weight and insurance cost per each order. Currently we are only able to accept online orders to shipping addresses within the United States and do not ship internationally. To ensure a secure delivery of your order, we does not ship orders to P.O. Boxes.
The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification.
All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
All shipping charges and other local charges shall be paid by the Member. The recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item three times before returning the package to baladnajewelry.com. All costs for return shipments and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non-delivery of the product.